Privacy Policy

Last updated: March 23, 2026

1. Data We Collect

We collect information you provide directly:

  • Account information (name, email address, organization name)
  • Equipment data (make, model, year, serial numbers, meter readings)
  • Service records, work orders, and inspection reports
  • Usage data (pages visited, features used, device information)

2. How We Use Your Data

  • To provide and maintain the NovaGear service
  • To send service reminders and notifications you have opted into
  • To improve our product and fix bugs
  • To communicate about your account, billing, and support requests
  • To comply with legal obligations

3. Data Sharing

We do not sell your data. We share data only with:

  • Service providers who help us operate (hosting, payment processing, email delivery)
  • Legal authorities when required by law or to protect our rights

4. Data Retention

We retain your data for as long as your account is active. If you cancel your account, we retain your data for 90 days to allow for reactivation, then delete it. You can request immediate deletion at any time by contacting support.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Delete your personal data
  • Export your data in a portable format
  • Object to processing of your data
  • Withdraw consent for optional data processing

These rights apply under GDPR (EU/EEA), CCPA (California), and similar regulations.

6. Security

We use industry-standard security measures including 256-bit SSL encryption, encrypted data at rest, regular security audits, and access controls. No system is 100% secure, but we take reasonable measures to protect your data.

7. Cookies

We use essential cookies for authentication and session management. We use local storage for theme preferences and offline data caching. We do not use third-party tracking cookies.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by email or through the application. Continued use of NovaGear after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this privacy policy or want to exercise your data rights, contact us at privacy@novagear.io.